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Category: News

Withholding rent because of disrepair

If you’ve reported repairs to your landlord and they haven’t done anything, you may be able to do something about it. Tenants often think that it’s unfair for them to pay rent while their home is in disrepair and want to know if they can use their rent in some way to deal with the […]

I think my employer is monitoring me at work. Can they do that?

Employers have the right to monitor activities in many situations at work. Monitoring in the workplace includes: recording on CCTV cameras opening mail or email use of automated software to check email checking phone logs or recording phone calls checking logs of websites visited videoing outside the workplace getting information from credit reference agencies collecting […]

I’d like some advice on keeping my energy bills down please. I work in admin for a big corporation. We’ve been working from home since lockdown, and have been told we’ll not be back in the office before March at the earliest. Now the weather has turned, I’m freezing sitting here all day in front of my computer! I’m worried if I turn the heating up my bills are going to go through the roof!

I’m sorry this is causing you to worry. However, fortunately, there’s lots you can do to keep bills down. Firstly, see if you can get a better deal by changing your energy tariff or supplier. However, as well as comparing prices, it’s a good idea to check the customer service record of a company before […]

I posted a parcel recently using a parcel comparison service – having carefully measured and weighed it prior to purchasing the appropriate postage rate (£30.40). The firm are now claiming that the width of the parcel was incorrect (they say it was audited by UPS) and they are demanding an additional £123 payment. I have responded electronically disputing this, and have provided the firm with an image showing the original parcel (taken to protect against any damage in transit issues) and comparison photos showing the same area of floor with the disputed dimensions marked on it. The firm has provided no evidence that the parcel measurements were different. I checked reviews of the firm and found a large number highlighting what appears to be a widespread overcharging scam. I have contacted Action Fraud about this but am yet to get a reply. In the meantime, the firm continue to demand £123. What else can I do?

This is increasingly happening and, whilst there are many reputable firms out there, it sounds like you have been unfortunate and chosen one that’s less scrupulous. Firstly, you need to ensure that can’t deduct money from your account – do they have any of your card details? If so, contact your bank for advice on how […]

Do I have to work over Christmas?

It’s up to your employer to decide whether or not you have to work on bank holidays. If your place of work is closed on bank holidays, your employer can make you take them as part of your annual leave entitlement. Some employers might give you bank holidays off and pay you for them on […]

This Christmas has been a bit of a struggle – I did not start buying things early enough so was left with a lot to do and get and I overspent. I am determined that I will get my finances in order in 2021 and this will not happen again. Do you have any tips?

You are not alone in overspending at Christmas or in feeling that you need to regain control over your finances in the New Year. At Citizens Advice Carlisle & Eden we are expecting to see an increase in people seeking advice on financial matters in January – people are more likely to research financial decisions […]

About five years ago my father-in-law was the victim of a scam artist who fleeced him out of £5,000. Once he realised, he was devastated and we were able to work with his bank to get some of the money back. We thought it was all in the past but in the last six months he’s received numerous calls, letters and texts from what look like other scammers. We want to try and keep him safe as his memory isn’t the best, what can we do?

Unfortunately, falling victim to a scam once can increase exposure to further scams. Citizens Advice has found that, once someone has responded to a scam, their personal details can sometimes be sold onto other criminals. This then opens the door to more scam mail, emails, phone calls or home visits.   If you recognise a […]

My mother has asked me to ‘make all the arrangements’ when she passes away. I’ve never had to do anything like this before and, with all the recent news stories, I’m worried about the high cost. Is there any information or advice you can give?

No one wants to have to arrange a funeral at what is already a difficult time. If you do, having an understanding of what is involved and how to deal with problems will help. Most funerals are arranged by the nearest relatives and if not by a close friend. If there is no one, the […]