Privacy Notice

Your Privacy Matters to Us

At Citizens Advice, we collect and use your personal information to help solve your problems, improve our services, and address wider issues in society. We ensure your information is kept confidential and handled in line with data protection law.

Key Points

We handle and store your personal information in line with the law
We only access your information when necessary.
We only share what is relevant and never sell your information.
We handle and store your information securely.

Our lawful basis for processing your information

To process your information when you apply to work or volunteer with us, we rely on the following lawful bases:

Legitimate interests – to assess the suitability of candidates

Contract – to create an employment contract

Legal obligation – to carry out legal checks as part of employment screening

When We Share Information Without Permission

We’ll only share information without your permission if there’s a legal basis to do so, for example:

To comply with the law (e.g., court orders).
To protect someone’s life (e.g., medical emergencies).
To carry out our legitimate interests as a charity (e.g., research).
To perform a public task (e.g., government services).
To fulfill a contract with you (e.g., employee payroll).
To defend our legal rights (e.g., legal advice).

Your Rights

You have the right to:

Access your personal information.
Correct or delete your information.
Limit or stop the use of your information.
Request a copy of your data for transfer to another service.

Further information

For further information, please refer to our Local Privacy Policy and the National Privacy Policy (produced by National Citizens Advice).

Further informaiton is available in our local Privacy Policy, and in the national Citizens Advice Privacy Policy:

Contact Us

Address: Citizens Advice Carlisle & Eden, 4th Floor Broadacre House, 16–20 Lowther Street, Carlisle, CA3 8DA
Phone: 03300 563 037
Email: business.support@ca-ce.org.uk

Contacting the Information Commissioner’s Office (ICO)

If you are unhappy with how we have used your personal information, you can also raise your concern with the Information Commissioner’s Office which regulates data protection law in the UK.

Please note, they will normally expect you to have made a complaint to us directly in the first instance.

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk