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Contact Us

Citizens Advice Carlisle and Eden are closed from the end of day on 23rd December 2020 for the Christmas period and will not read or respond to any emails until we re-open on 4th January 2021. 

If you require a food referral you can contact Cumbria County Council ‘Ways to Welfare’ team on 0800 783 1966. During the Christmas period they are open on the following days and times: 

  •  Tuesday 29th December: 9am-5pm 
  • Wednesday 30th December: 9am-5pm 
  • Thursday 31st December: 9am-5pm 

We have a range of advice available on our website, which you might find helps to resolve your query. 

If you have an urgent debt problem you can contact National Debtline on 0808 808 4000 or visit their website

We understand this time of year can difficult for many. If you need to talk, the Samaritans are available 24/7 by calling 116 123.

Thank you for your understanding and we will reply to your email as soon as possible after 4th January 2020.

To minimise the corona virus-related health risks to our workers and clients, Citizens Advice Carlisle & Eden is not providing a face to face service.

If you require help or advice, please call 0800 144 8848 or email us using our contact form

Carlisle Office

4th Floor Broadacre House
16-20 Lowther Street


Penrith Office

2 Sandgate
CA11 7TP


Email us

We offer an email service to residents of the Carlisle and Eden districts. Unfortunately we are unable to advise people outside of Carlisle and Eden but will do our best to point you in the right direction.

To contact us by email, please click here

Contact us by phone

General Advice 0800 144 8848
Monday – Friday: 10:00am – 3:30pm

Money Advice 03300 563 037
Monday – Friday: 10am – 4pm

Face to Face

Due to the Coronavirus pandemic, our offices are currently closed to the public.