Contact Us
Due to high demand on our resources, you may experience delays in accessing our drop-in service. We aim to deal with all enquiries as soon as we are able.
Carlisle Office
4th Floor Broadacre House
Lowther Street
Carlisle
CA3 8DA
Drop in service
Mondays
1:00pm – 6:00pm
Wednesday & Friday
10:00am – 3:30pm
Penrith Office
2 Sandgate
Penrith
CA11 7TP
Drop in service
Monday
10:00am – 3:30pm
Tuesday
10:00am – 3:30pm
Thursday
10:00am – 3:30pm
Email us
We offer an email service to residents of the Carlisle and Eden districts. Unfortunately we are unable to advise people outside of Carlisle and Eden but will do our best to point you in the right direction.
To contact us by email, please click here
Contact us by phone
General Advice 03444 111 444
Monday – Friday: 10:00am – 3:30pm
Money Advice 03300 563 037
Monday – Friday: 10am – 4pm
Face to Face Advice
We offer a triage drop-in service in our Carlisle and Penrith offices during the times advertised above. Please note this service is run on a first come first served basis as demand for the service is high.