Online referral/contact form

PLEASE NOTE :

Please note, during bust periods it can take 3 – 5 working days for us to respond to referrals. 

In light of the above, you may prefer to review information relating to your enquiry, on our public site, contact our Adviceline (Tel: 0808 278 7844), or use one of the following services:

Universal Credit

You can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:

• Telephone: 0800 144 8 444
• Webchat: Talk to us online

Benefits Calculators

You can use an independent, free and anonymous benefits calculator, to check what you could be entitled to:

• Policy in Practice – better off calculator
• entitledto – benefits calculator
• Turn2us – benefits calculator

Debt Helpline

If you’re having issues with money or debt, you can call our Debt Helpline or chat to us online:

• Telephone: 0800 240 4420
• Webchat: Talk to us online

Energy Advice

You can contact us about an energy issue:

• Telephone: 0808 223 1133
• Online Contact Form: Energy Query
• Webchat: Talk to us online

Consumer Service

Contact our Consumer Service if you need to discuss an issue with goods or services – for example, returning faulty goods or problems with building work:

• Telephone: 0808 223 1133
• Online Contact Form: Postal Service Query or Other Consumer Query
• Webchat: Talk to us online

General Advice

You can contact us about other issues by contacting our national Adviceline or chatting with an adviser online:

• Telephone: 0808 278 7844
• Webchat: Talk to us online