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Online referral/contact form


Due to the significant demand on our service, it is currently taking an average of 5 working days to respond to referrals. 

In light of the above, you may prefer to review information relating to your enquiry, on our public site, contact our Adviceline (Tel: 0808 278 7844), or use one of the following services:


Universal Credit

You can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:


Benefits Calculators

You can use an independent, free and anonymous benefits calculator, to check what you could be entitled to:


Debt Helpline

If you’re having issues with money or debt, you can call our Debt Helpline or chat to us online:


Energy Advice

You can contact us about an energy issue:


Consumer Service

Contact our Consumer Service if you need to discuss an issue with goods or services – for example, returning faulty goods or problems with building work:


General Advice

You can contact us about other issues by contacting our national Adviceline or chatting with an adviser online: