All local Citizens Advice are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive and leadership team but the trustees:
Set the overall direction and support the development of the organisation
Ensure the organisation meets the needs of the local community and the Citizens Advice membership standards
Employ Citizens Advice staff and control the organisational finances
Earn and retain the respect of important and influential people and organisation in the community, including funding bodies
Ensure the organisation complies with relevant laws
Andy Setters (Chairman for the Board)
Andy Setters has many years’ experience in Human Resources, initially in the private sector and since 2004 as an independent HR consultant. He has worked in a variety of sectors including manufacturing, the NHS, private healthcare, central government, nuclear, automotive and not-for-profit organisations.
Andy has been a Trustee Director of the Eden Valley Hospice since 2013 and before that spent 4 years as a Trustee of the British Safety Council.
Originally from the south of England, Andy has lived in Cumbria with his family since 1984.
Jacqueline Nicol (Vice Chair for the Board)I am a chartered librarian but I spent most of my working life with Citizens Advice firstly as a volunteer then in paid managerial roles in Hampshire and Cumbria.
Currently I am involved with a number of organisations in a voluntary capacity including the North West Ambulance Service (several roles) and OPCC as a custody visitor and animal welfare visitor.
I am also a Heartstart Instructor.
I have also worked with animal charities and have a number of rescued animals which take up my spare time.
Born and raised in a tiny North Yorkshire village, Archie started teaching in County Durham in 1969. He married Rosemary in 1972 and moved to the Upper Eden Valley as Youth Tutor at Kirkby Stephen in 1973.
A founder member of Upper Eden Rugby Club in 1975, he took early retirement from the Connexions Service in 2002, followed by supply teaching until full retirement October 2013.
In 1995 Archie became a member of Penrith and District CAB Management Committee as a representative of the County Youth Service and Appleby Town Council, now also sits on Citizens Advice Cumbria trustee board.
Kate qualified as a solicitor in 1983 and for 25 years was a partner/director in Scott Duff & Co. She was based in Penrith but also spent time in the firm’s Keswick and Carlisle offices. Her practice was broad based but in later years she spent most of her time on family and property work. In the 1980s she provided advice to Citizens Advice clients under the solicitor’s rota agreement which operated at the time and is acutely aware of the need for free and independent support and advice in relation to a wide range of issues. Kate has significant management experience and as a lifelong Eden resident is very aware of local needs.
Following three years’ commissioned army service Mike Taylor graduated from Cambridge in History and Law and spent 22 years in management in Shell both overseas and in the UK. Subsequently he has held a number of posts in the public and third sectors – CEO MCI, Chief External Verifier IIP UK, NED Walton Neuro Centre NHS Trust, OUBS MBA Lecturer, Deputy Chair West Cheshire College, Chair West Chester Regeneration Board, Chair Chester Aid to the Homeless (CATH), NHS Appointments Commissioner, Chairman Council of Reserve Forces & Cadet Associations (RFCAs), Honorary Colonel Commandant Royal Artillery and DL in Cheshire. He was Chair of Cumbria’s Third Sector Network, Chair of NHS Cumbria (and thus ex officio Co-Chair of Cumbria’s Health & Wellbeing Board and member of Cumbria Leaders’ Board), Chairman of St John Ambulance Cumbria and is now Chair of Cumbria Partnership NHS Foundation Trust.
David has lived in the Brampton area for over 30 years. He was a qualified accountant and spent most of his career in local government. For over 20 years he was Director of Finance at Eden District Council based in Penrith.
Since retiring from full-time work David has been a non-executive director on several NHS bodies. He is currently a non-executive director, and audit committee chair, on the North West Ambulance Service.
David volunteers on the RSPB Geltsdale reserve. He and his wife pick litter on the roads around where he lives. David is a member of the Green Party.
Jake was born, raised and educated in Carlisle, so he is very aware of challenges locally. He graduated from The Open University in Leadership and Management. A large proportion of Jake’s career has been spent in various roles across Local and National Government, the NHS and the Police Service with a heavy focus on the delivery of IT Projects.
Jake currently works as a Business Analyst within the public sector in Cumbria and has been involved with Citizens Advice Carlisle and Eden as a Trustee since May 2020.
Since graduating from Durham University Hannah has worked for the NHS here in Cumbria. Hannah has undertaken roles within project management, performance and governance, and is now an Executive Director at Cumbria Health on Call. She has accountability for areas such as the non-clinical operations of the organisation, HR, Digital and Performance. Hannah has a master’s degree in Leadership and Management from the University of Lancaster.
Hannah was born and raised in Penrith and has a good working and living knowledge of the local area and needs.