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Paid positions

Business Support Administrator 

Working in an extremely busy customer facing environment, you will be required to provide IT and administrative support to a large team of volunteers and paid staff who give advice and support to people in person and via telephone and email.  

We currently have two vacancies: 

  1. A) 35 hours a week   £18,024 pa
  2. B) 15 hours a week   £7,724 pa

We anticipate both roles primarily working from our Carlisle office but this can be open to discussion.  Please note for both roles, you may be required to provide occasional cover at our other office in Penrith. 

Application Deadline: Monday 27th June 2022  9am 

Interviews: week beginning 4th July 2022 

Job Pack – including Role Profile and Person Spec

Paid Job Application Form

Guidance Notes for Application

Volunteer Positions


See our Volunteer Recruitment page.


Join our Board of Trustees

The Board of Trustees of Citizens Advice Carlisle & Eden (CACE) fulfils an important role within the organisation, as it represents the final decision-making authority. Your time and commitment will therefore help to shape the future direction of the service.

The Trustee Board currently meets 6 times per year on a Wednesday evening, in Carlisle or Penrith, from 18.15 -20.15. Sub-group meetings to discuss finance, personnel and premises take place periodically during the year.

Trustees are expected to contribute typically around 3-4 hours a month of their time, including attending and preparing for meetings.

Trustee duties and responsibilities include:

  • Contributing to the formulation of policy, strategic direction and service development
  • Monitoring CACE’s financial status and ensuring that it operates within its means
  • Maintaining awareness of CACE’s services and performance
  • Maintaining confidentiality about CACE and any information received as a Trustee.

The personal skills and qualities required of a Trustee include:

  • Commitment to the aims, principles and policies of the Citizens Advice service
  • The ability to communicate well, contribute to discussions and work effectively as a team member
  • The ability to think strategically and exercise sound independent judgement
  • Commitment and availability to prepare for and attend Trustee Board meetings.

Trustees can claim reasonable travel and subsistence expenses. An induction process for new Trustees and further training are provided. More information about CACE can be found at: If you are interested in applying to join our Trustee Board please contact to request an application form.