Top tips on how to spot a cowboy builder When you employ a builder, it’s sometimes very hard to tell at first if they are trustworthy and reliable. But there are some tell-tale signs which can help you spot the difference between a cowboy builder and the genuine thing. Be very careful about taking on […]
Top tips to avoid online scams Online scams are schemes to con you out of your money using your computer and the internet, either through fake websites or emails. Although there are many ways scammers can get into your computer to steal your money and identity, there are ways you can protect yourself. What […]
Common scams Scams are schemes to con you out of your money. They can arrive by post, phone call, text message or email, or from someone coming to your home. Car matching and electricity meter scams and fake lotteries are just some of the tricks that scammers try. Reporting a scam You can report scams […]
July is Scams Awareness Month – here’s how to spot a scam Scams are schemes to con you out of your money. They can arrive by post, phone call, text message or email or a scammer may turn up at your home. It could be a scam if: the call, letter, email or text has […]
I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or have I just got to stick with it? While poor signal doesn’t give you a right to cancel your contract, you should […]
I have read about changes to the law coming in April 2017. What are they and how can I find out more? A good starting point is always www.citizensadvice.org.uk. This is an up-to-date website where the information is from reliable sources. April usually sees a raft of changes to law and this year is no […]
My energy supplier has just contacted me to say they intend to install a smart meter at my house. I understand this means they can access information about my fuel use directly and this will help make my bills more accurate, but it surely also gives them access to information about me that I may […]
I live in a rented house with inadequate insulation. I have received heating grants in the past, but my energy supplier had told me I am no longer eligible. My landlord has promised to do something about it, but has done nothing for getting on for two years. I have health problems, and really need […]
I have been offered a job on a zero hours contract. What does this mean? ‘Zero hours contracts’ are generally contracts of employment which do not specify the number of hours that you are required to work. The employer is not obliged to provide any minimum working hours, and the worker is not obliged to […]
Citizens Advice publishes complaints league table of the 19 largest energy firms in Great Britain. EDF Energy and SSE have both come out on top in Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with. The difference between the two suppliers is marginal with EDF Energy clinching pole […]
