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Contact Us

Due to high demand on our resources, you may experience delays in accessing our drop-in service. We aim to deal with all enquiries as soon as we are able.

Carlisle Office

4th Floor Broadacre House
Lowther Street

Drop in service

1:00pm – 6:00pm

Wednesday & Friday
10:00am – 3:30pm

Penrith Office

2 Sandgate
CA11 7TP

Drop in service
10:00am – 3:30pm

10:00am – 3:30pm

10:00am – 3:30pm

Email us

We offer an email service to residents of the Carlisle and Eden districts. Unfortunately we are unable to advise people outside of Carlisle and Eden but will do our best to point you in the right direction.

To contact us by email, please click here

Contact us by phone

General Advice 03444 111 444
Monday – Friday: 10:00am – 3:30pm

Money Advice 03300 563 037
Monday – Friday: 10am – 4pm

Face to Face Advice

We offer a triage drop-in service in our Carlisle and Penrith offices during the times advertised above. Please note this service is run on a first come first served basis as demand for the service is high.