Citizens Advice Carlisle and Eden
How can we help?
Get advice online from Citizens Advice
Contact Us
Volunteer with us
Research & campaigning
Donate
News
- I’d like some advice on keeping my energy bills down please. I work in admin for a big corporation. We’ve been working from home since lockdown, and have been told we’ll not be back in the office before March at the earliest. Now the weather has turned, I’m freezing sitting here all day in front of my computer! I’m worried if I turn the heating up my bills are going to go through the roof! 20th January 2021
- I posted a parcel recently using a parcel comparison service – having carefully measured and weighed it prior to purchasing the appropriate postage rate (£30.40). The firm are now claiming that the width of the parcel was incorrect (they say it was audited by UPS) and they are demanding an additional £123 payment. I have responded electronically disputing this, and have provided the firm with an image showing the original parcel (taken to protect against any damage in transit issues) and comparison photos showing the same area of floor with the disputed dimensions marked on it. The firm has provided no evidence that the parcel measurements were different. I checked reviews of the firm and found a large number highlighting what appears to be a widespread overcharging scam. I have contacted Action Fraud about this but am yet to get a reply. In the meantime, the firm continue to demand £123. What else can I do? 13th January 2021
- I’ve fallen behind on my bills and the debts are building up, and there’s the costs of Christmas on top of this. I don’t know where to start? 4th January 2021
- Do I have to work over Christmas? 7th December 2020
- This Christmas has been a bit of a struggle – I did not start buying things early enough so was left with a lot to do and get and I overspent. I am determined that I will get my finances in order in 2021 and this will not happen again. Do you have any tips? 30th November 2020