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Advice Column – Mobile Phone Coverage


I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or have I just got to stick with it? While poor signal doesn’t give you a right to cancel your contract, you should […]

Advice Column – Legislation changes in April 2017


I have read about changes to the law coming in April 2017.  What are they and how can I find out more? A good starting point is always www.citizensadvice.org.uk.  This is an up-to-date website where the information is from reliable sources. April usually sees a raft of changes to law and this year is no […]

Smart Meters


My energy supplier has just contacted me to say they intend to install a smart meter at my house.  I understand this means they can access information about my fuel use directly and this will help make my bills more accurate, but it surely also gives them access to information about me that I may […]

Advice Column – Help with Heating Costs


I live in a rented house with inadequate insulation. I have received heating grants in the past, but my energy supplier had told me I am no longer eligible. My landlord has promised to do something about it, but has done nothing for getting on for two years. I have health problems, and really need […]

Advice Column – Zero Hours Contracts


I have been offered a job on a zero hours contract. What does this mean? ‘Zero hours contracts’ are generally contracts of employment which do not specify the number of hours that you are required to work. The employer is not obliged to provide any minimum working hours, and the worker is not obliged to […]

EDF Energy edges ahead of SSE in complaints league table


Citizens Advice publishes complaints league table of the 19 largest energy firms in Great Britain. EDF Energy and SSE have both come out on top in Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with. The difference between the two suppliers is marginal with EDF Energy clinching pole […]