Skip to content Skip to footer

Advice: Arranging a funeral


“I have been asked to arrange a funeral for a friend who is terminally ill. I have never had to do anything like this before. Is there any information or advice you can give?” No one wants to have to arrange a funeral at what is already a difficult time. If you do, having an […]

Donate to CACE by your usual Amazon shop!


You can now donate to us simply by buying anything from Amazon! Follow the link below and select Carlisle & Eden Districts CAB (this is our registered name) and 0.5% of your purchase will be donated to us! This does not cost you anymore, however you will need to remember to shop using the same […]

Cold Callers


We have been contacted by people who have had cold callers claiming to be Citizens Advice Carlisle & Eden or “CAB”. Don’t give out any personal details to cold callers claiming to be from us. These are almost certainly scam calls. If you suspect a scam, report it to Action Fraud on 0300 123 2040.

Preparing your finances for retirement


Get help with Pension Wise Pension Wise is a free and impartial service to help you understand what your pension options are. Find out more at www.pensionwise.gov.uk. When you can start getting your pension State pension You can claim state pension when you reach state pension age. Check when you’ll reach state pension age with GOV.UK’s state […]

National Consumer Week 2017


#BeforeYouSign It’s National Consumer Week 2017. See the below information from the Citizens Advice website and useful videos from the Competition and Markets Authority and the UK European Consumer Centre. When you sign up for an offer you can end up making regular payments after it finishes – this is known as a subscription. It’s […]

I rent a room and my landlord lives in the same house. What rights do I have?


If you rent a room in your landlord’s home and share some accommodation with them, then you may be what’s commonly known as a lodger. You may have your own room, usually a bedroom, but you don’t have exclusive use of that room. This means that your landlord can enter the room without your permission. […]

Cumbria Disaster Fund


If you have been affected by a local disaster, such as a flood, you may be able to apply for a grant from the Cumbria Disaster Fund. See below information and link for how to apply:https://www.cumbriafoundation.org/fund/cumbria-disaster-fund/ Cumbria Disaster Fund Help for individuals and families Grants may be made for charitable purposes to relieve hardship in […]

I have a “testy” relationship with my neighbour. I want to carry out some repairs on shared amenities but fear this may not be well-received. What are my rights?


It is not possible to provide a standard set of guidelines for dealing with every neighbour problem. This is because the problems are so varied and the solution to any particular dispute will depend on the individual circumstances of the case. Access to a neighbour’s land for repairs If you want to carry out repairs […]

Energy Bills


I am behind on my energy bills and my energy company wants to install a prepayment meter. I don’t want one as I’ve heard they can be more expensive than paying by direct debit. What can I do? Suppliers may try to install a prepayment meter if you are falling behind on your bills. This […]

Universal Credit Campaign: Response from John Stevenson MP


Our Carlisle office wrote to John Stevenson MP on 25/09/17 to raise our concerns with the roll-out of Universal Credit. We told Mr. Stevenson that we would like the Government to pause Universal Credit roll-out and fix these problems so that: ● No one is left waiting longer than 6 weeks for an income. ● […]