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I don’t think I’ve had the right pay from work. What can I do?


If you think your pay is wrong or you haven’t been paid, the best thing you can do is talk to your employer to find out why. If you and your employer can’t agree on how much you should have been paid, you can challenge them. You should act quickly – it’ll be much harder […]

Withholding rent because of disrepair


If you’ve reported repairs to your landlord and they haven’t done anything, you may be able to do something about it. Tenants often think that it’s unfair for them to pay rent while their home is in disrepair and want to know if they can use their rent in some way to deal with the […]

I think my employer is monitoring me at work. Can they do that?


Employers have the right to monitor activities in many situations at work. Monitoring in the workplace includes: recording on CCTV cameras opening mail or email use of automated software to check email checking phone logs or recording phone calls checking logs of websites visited videoing outside the workplace getting information from credit reference agencies collecting […]

I am thinking of making a new start on a number of things this year – one is getting a new job. Do you have any tips?


National Citizens Advice helped with 2,300 problems around applying for jobs last year, with nearly half these issues (1,100) concerning references. Often people can either struggle to get hold of a reference that is suitable, or can’t get hold of one at all. Other problems workers sought help from Citizens Advice on include when to […]

I’d like some advice on keeping my energy bills down please. I work in admin for a big corporation. We’ve been working from home since lockdown, and have been told we’ll not be back in the office before March at the earliest. Now the weather has turned, I’m freezing sitting here all day in front of my computer! I’m worried if I turn the heating up my bills are going to go through the roof!


I’m sorry this is causing you to worry. However, fortunately, there’s lots you can do to keep bills down. Firstly, see if you can get a better deal by changing your energy tariff or supplier. However, as well as comparing prices, it’s a good idea to check the customer service record of a company before […]

I posted a parcel recently using a parcel comparison service – having carefully measured and weighed it prior to purchasing the appropriate postage rate (£30.40). The firm are now claiming that the width of the parcel was incorrect (they say it was audited by UPS) and they are demanding an additional £123 payment. I have responded electronically disputing this, and have provided the firm with an image showing the original parcel (taken to protect against any damage in transit issues) and comparison photos showing the same area of floor with the disputed dimensions marked on it. The firm has provided no evidence that the parcel measurements were different. I checked reviews of the firm and found a large number highlighting what appears to be a widespread overcharging scam. I have contacted Action Fraud about this but am yet to get a reply. In the meantime, the firm continue to demand £123. What else can I do?


This is increasingly happening and, whilst there are many reputable firms out there, it sounds like you have been unfortunate and chosen one that’s less scrupulous. Firstly, you need to ensure that can’t deduct money from your account – do they have any of your card details? If so, contact your bank for advice on how […]

I’ve fallen behind on my bills and the debts are building up, and there’s the costs of Christmas on top of this. I don’t know where to start?


You’ve already taken a great first step by asking for help, and it’s important to know you don’t need to face this alone. You can contact your nearest Citizens Advice for help – we currently offer telephone, email, webchat or video advice.   Citizens Advice Carlisle and Eden (CACE) have specialist caseworkers who can help […]

Do I have to work over Christmas?


It’s up to your employer to decide whether or not you have to work on bank holidays. If your place of work is closed on bank holidays, your employer can make you take them as part of your annual leave entitlement. Some employers might give you bank holidays off and pay you for them on […]

This Christmas has been a bit of a struggle – I did not start buying things early enough so was left with a lot to do and get and I overspent. I am determined that I will get my finances in order in 2021 and this will not happen again. Do you have any tips?


You are not alone in overspending at Christmas or in feeling that you need to regain control over your finances in the New Year. At Citizens Advice Carlisle & Eden we are expecting to see an increase in people seeking advice on financial matters in January – people are more likely to research financial decisions […]