Online referral/contact form

PLEASE NOTE :

Due to the significant demand on our service, it is currently taking an average of 5 working days to respond to referrals. 

In light of the above, you may prefer to review information relating to your enquiry, on our public site, contact our Adviceline (Tel: 0808 278 7844), or use one of the following services:

Universal Credit

You can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:

• Telephone: 0800 144 8 444
• Webchat: Talk to us online

Benefits Calculators

You can use an independent, free and anonymous benefits calculator, to check what you could be entitled to:

• Policy in Practice – better off calculator
• entitledto – benefits calculator
• Turn2us – benefits calculator

Debt Helpline

If you’re having issues with money or debt, you can call our Debt Helpline or chat to us online:

• Telephone: 0800 240 4420
• Webchat: Talk to us online

Energy Advice

You can contact us about an energy issue:

• Telephone: 0808 223 1133
• Online Contact Form: Energy Query
• Webchat: Talk to us online

Consumer Service

Contact our Consumer Service if you need to discuss an issue with goods or services – for example, returning faulty goods or problems with building work:

• Telephone: 0808 223 1133
• Online Contact Form: Postal Service Query or Other Consumer Query
• Webchat: Talk to us online

General Advice

You can contact us about other issues by contacting our national Adviceline or chatting with an adviser online:

• Telephone: 0808 278 7844
• Webchat: Talk to us online