Online referral/contact form
PLEASE NOTE :
Due to the significant demand on our service, it is currently taking an average of 5 working days to respond to referrals.
In light of the above, you may prefer to review information relating to your enquiry, on our public site, contact our Adviceline (Tel: 0808 278 7844), or use one of the following services:
Universal Credit
You can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:
- Telephone: 0800 144 8 444
- Webchat: Talk to us online
Benefits Calculators
You can use an independent, free and anonymous benefits calculator, to check what you could be entitled to:
- Policy in Practice – better off calculator
- entitledto – benefits calculator
- Turn2us – benefits calculator
Debt Helpline
If you’re having issues with money or debt, you can call our Debt Helpline or chat to us online:
- Telephone: 0800 240 4420
- Webchat: Talk to us online
Energy Advice
You can contact us about an energy issue:
- Telephone: 0808 223 1133
- Online Contact Form: Energy Query
- Webchat: Talk to us online
Consumer Service
Contact our Consumer Service if you need to discuss an issue with goods or services – for example, returning faulty goods or problems with building work:
- Telephone: 0808 223 1133
- Online Contact Form: Postal Service Query or Other Consumer Query
- Webchat: Talk to us online
General Advice
You can contact us about other issues by contacting our national Adviceline or chatting with an adviser online:
- Telephone: 0808 278 7844
- Webchat: Talk to us online