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Paid Positions

Help to Claim Adviser

Reports to:                        Lead Caseworker
Location:                           Broadacre House, Lowther Street, Carlisle
Hours:                                15 hours per week
Salary:                                Starting from £21,589 (pro rata)

Citizens Advice is delivering the “Help to Claim” service, which offers end-to-end support to help people make a new Universal Credit claim and prepare for their first payment.

We are looking for someone with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills, to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Application deadline:      23 September 2019 @ 09:00

Interviews:                         Thursday 26 September 2019

Further information, including a Job Description, Person Specification and Application Form, can be found below.

Help to Claim Job Pack

Help to Claim App Form

Guidance Notes for Application

Business Support Administrators/Receptionists

Reports to:                            Operations Manager & Training Officer
Location:                                Predominantly at Broadacre House, Carlisle
Hours:                                     1 x post @ 18.75 hours per week  

                                                  2 x posts @ 15 hours per week

Salary:                                    Starting from £18,795 (pro rata)

We are looking to recruit administrators/receptionists, with an aptitude for IT and excellent interpersonal skills.

Working in an extremely busy customer facing environment, you will also be required to provide back office support to a large team of volunteers and paid staff.

Although predominantly based at our Carlisle Office, there may be an occasional need to provide cover at our office in Penrith.

Application deadline:      30 September 2019 @ 09:00

Interviews:                         w/c 30 September 2019

Further information, including a Job Description, Person Specification and Application Form, can be found below.

Business Support Admin-Reception Job Pack

Business Support App Form

Guidance Notes for Application

Volunteer Position

Join our Board of Trustees

The Board of Trustees of Citizens Advice Carlisle & Eden (CACE) fulfils an important role within the organisation, as it represents the final decision-making authority. Your time and commitment will therefore help to shape the future direction of the service.

The Trustee Board currently meets 6 times per year on a Wednesday evening, in Carlisle or Penrith, from 18.15 -20.15. Sub-group meetings to discuss finance, personnel and premises take place periodically during the year.

Trustees are expected to contribute typically around 3-4 hours a month of their time, including attending and preparing for meetings.

Trustee duties and responsibilities include:

  • Contributing to the formulation of policy, strategic direction and service development
  • Monitoring CACE’s financial status and ensuring that it operates within its means
  • Maintaining awareness of CACE’s services and performance
  • Maintaining confidentiality about CACE and any information received as a Trustee.

The personal skills and qualities required of a Trustee include:

  • Commitment to the aims, principles and policies of the Citizens Advice service
  • The ability to communicate well, contribute to discussions and work effectively as a team member
  • The ability to think strategically and exercise sound independent judgement
  • Commitment and availability to prepare for and attend Trustee Board meetings.

Trustees can claim reasonable travel and subsistence expenses. An induction process for new Trustees and further training are provided. More information about CACE can be found at: If you are interested in applying to join our Trustee Board please contact to request an application form.