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Category: News

Smart Meters

My energy supplier has just contacted me to say they intend to install a smart meter at my house.  I understand this means they can access information about my fuel use directly and this will help make my bills more accurate, but it surely also gives them access to information about me that I may […]

Advice Column – Help with Heating Costs

I live in a rented house with inadequate insulation. I have received heating grants in the past, but my energy supplier had told me I am no longer eligible. My landlord has promised to do something about it, but has done nothing for getting on for two years. I have health problems, and really need […]

Advice Column – Zero Hours Contracts

I have been offered a job on a zero hours contract. What does this mean? ‘Zero hours contracts’ are generally contracts of employment which do not specify the number of hours that you are required to work. The employer is not obliged to provide any minimum working hours, and the worker is not obliged to […]

EDF Energy edges ahead of SSE in complaints league table

Citizens Advice publishes complaints league table of the 19 largest energy firms in Great Britain. EDF Energy and SSE have both come out on top in Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with. The difference between the two suppliers is marginal with EDF Energy clinching pole […]

Local Citizens Advice offers support as Universal Credit rollout continues

Citizens Advice Carlisle & Eden is encouraging people to turn to them for help if they have questions about Universal Credit and how it affects them, as new government figures reveal 970 people across Carlisle & Eden are now on the benefit. Since its introduction in Carlisle & Eden in December 2014, Citizens Advice Carlisle […]

Help is on hand in Carlisle & Eden to cut your fuel bill

Residents in Carlisle & Eden can get help to cut their gas and electric bills by an average of £200. Citizens Advice Carlisle & Eden is running Energy Best Deal appointments where we will support people to understand how to compare energy prices and cut down how much energy they use but also help them […]

Additional AdviceLine service of festive break

Citizens Advice Carlisle & Eden will be offering a AdviceLine service which will provide advice and information to residents of Carlisle and Eden who have been affected by the recent flooding in the districts. Residents are advised to call the local Citizen’s Advice on 01228 633900 between 10:30am and 6pm on Tuesday 29th if they […]