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Posts by: Advice Hub

Advice Column: Compensation for train delays

Can I get a refund when my train is delayed? This advice applies to England only. You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will […]

Advice Column: Compensation for flight delays

My recent flight was delayed.  Can I claim compensation? This advice applies to England only. If you booked a flight that departed from Europe or was with a European airline, you might have rights under EU law if your flight is delayed or cancelled. Contact the airline if these don’t apply to you – for […]

Advice Column: Compensation for delayed luggage

My luggage was delayed when I flew abroad on holiday recently and I had to buy new clothes and toiletries when I arrived.  How can I claim compensation for this? You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right […]

Advice Column: Compensation for when a holiday goes wrong

I’ve just come back from the worst holiday I have ever had.  Everything that could have gone wrong did.  Money won’t entirely make up for this but I would like to claim some compensation back so I can afford to try to get away again later in the year.   I’m sorry to hear things […]

Advice Column: Living Wage

I think am getting paid less than the minimum wage – what can I do?   National Living Wage is the highest band of the National Minimum Wage which you should get if you’re 25 or over. Most people who work are entitled to get paid at least the National Minimum Wage. This includes casual […]

Universal Credit and Debt

We sat down with That’s Cumbria yesterday to talk about the problems people are experiencing with Universal Credit. 

Advice Column: Sick Pay

I was recently off work through ill-health but my employer has said that I’m not entitled to sick pay.  Is this right? Without knowing more about your employment contract it is hard to say whether or not you are entitled to sick pay.  However there is national research which has found that some employers are […]

Advice Column: Getting a visa for your partner

How do I go about getting a visa for my spouse to live in the UK? If you’re already in the UK, your spouse (husband, wife or civil partner) or fiancé will need a visa to join you to live for over 6 months. A family member who joins you in the UK based on […]

Advice Column: Anti-Social Behaviour

I dread summertime.  Any time it is warm one of my neighbours has a barbecue, drinks a lot of alcohol and plays music very loudly.  These often end up with shouting matches with other members of their family.  I have politely asked them if they could keep the noise and swearing down as I have […]

Advice Column: Universal Credit

I am about to apply for Universal Credit for the first time, but have been told that there is a six week wait before the first payment.  I’m worried that I won’t be able to pay my bills. Is this right, and is there anything I can do?   Universal Credit is being introduced across […]