If you’ve reported repairs to your landlord and they haven’t done anything, you may be able to do something about it. Tenants often think that it’s unfair for them to pay rent while their home is in disrepair and want to know if they can use their rent in some way to deal with the […]
Employers have the right to monitor activities in many situations at work. Monitoring in the workplace includes: recording on CCTV cameras opening mail or email use of automated software to check email checking phone logs or recording phone calls checking logs of websites visited videoing outside the workplace getting information from credit reference agencies collecting […]
National Citizens Advice helped with 2,300 problems around applying for jobs last year, with nearly half these issues (1,100) concerning references. Often people can either struggle to get hold of a reference that is suitable, or can’t get hold of one at all. Other problems workers sought help from Citizens Advice on include when to […]
I’m sorry this is causing you to worry. However, fortunately, there’s lots you can do to keep bills down. Firstly, see if you can get a better deal by changing your energy tariff or supplier. However, as well as comparing prices, it’s a good idea to check the customer service record of a company before […]
This is increasingly happening and, whilst there are many reputable firms out there, it sounds like you have been unfortunate and chosen one that’s less scrupulous. Firstly, you need to ensure that can’t deduct money from your account – do they have any of your card details? If so, contact your bank for advice on how […]
You’ve already taken a great first step by asking for help, and it’s important to know you don’t need to face this alone. You can contact your nearest Citizens Advice for help – we currently offer telephone, email, webchat or video advice. Citizens Advice Carlisle and Eden (CACE) have specialist caseworkers who can help […]
It’s up to your employer to decide whether or not you have to work on bank holidays. If your place of work is closed on bank holidays, your employer can make you take them as part of your annual leave entitlement. Some employers might give you bank holidays off and pay you for them on […]
You are not alone in overspending at Christmas or in feeling that you need to regain control over your finances in the New Year. At Citizens Advice Carlisle & Eden we are expecting to see an increase in people seeking advice on financial matters in January – people are more likely to research financial decisions […]
Unfortunately, falling victim to a scam once can increase exposure to further scams. Citizens Advice has found that, once someone has responded to a scam, their personal details can sometimes be sold onto other criminals. This then opens the door to more scam mail, emails, phone calls or home visits. If you recognise a […]
No one wants to have to arrange a funeral at what is already a difficult time. If you do, having an understanding of what is involved and how to deal with problems will help. Most funerals are arranged by the nearest relatives and if not by a close friend. If there is no one, the […]
