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About Us

Citizens Advice Carlisle & Eden offers free, confidential, independent, and impartial advice and information via a number of different channels (e.g. face-to-face, email, telephone) from our two main sites in Carlisle and Penrith and a number of outreach locations throughout the districts.

We provide the advice people need for the problems they face and campaign to improve the policies and practices that affect people’s lives.

“Citizens Advice Carlisle & Eden supports some of the most vulnerable people within our society. We provide information and advice to anyone in need and will always value diversity, promote equality and challenge discrimination.”

Andy Auld – Chief Executive

The Citizens Advice service values diversity, promotes equality and challenges discrimination.

We can help with housing and employment issues or deal with queries about consumer or tax issues.  We can advise on legal matters, answer questions about immigration and we have lots of experience on family and personal matters too.

Citizens Advice Carlisle & Eden is an independent, not-for-profit charity, supported by a range of different organisations, volunteers and paid staff without whom we would not be able to offer the quality service we do.

As a member of the Citizens Advice network we have access to an extensive information system which allows us to advise clients but also ensure the quality of our advice and training is the best around.


Our aims and principles

Citizens Advice Carlisle & Eden aims to:

  • Provide the advice people need for the problems they face
  • Improve the policies and practices that affect people’s lives

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  We value diversity, promote equality and challenge discrimination.